**Zora Graphics: Terms & Conditions**
Welcome to Zora Graphics, a printing company based in Melbourne, Australia. We are delighted to have you as a valued customer. Please take a moment to read through our Terms & Conditions before using our services. By accessing and using our website or placing an order with us, you agree to comply with and be bound by the following terms and conditions:
**1. Acceptance of Terms**
By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.
**2. Orders and Payments**
2.1 Placing an Order: When placing an order with Zora Graphics, you are making an offer to purchase our products and services. All orders are subject to acceptance by us.
2.2 Pricing: The prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated. We reserve the right to change prices without prior notice, but this will not affect orders already placed and confirmed.
2.3 Payment: Payment for orders can be made using the accepted payment methods stated on our website. All payments are processed securely, and your payment details will be handled in accordance with our Privacy Policy.
**3. Artwork and Design**
3.1 Artwork Submission: You are responsible for submitting accurate and print-ready artwork files. We are not liable for any errors in the final product that result from inaccuracies or omissions in the artwork you provide.
3.2 Proof Approval: Prior to production, we may provide a digital proof for your review and approval. It is your responsibility to carefully review the proof for accuracy in terms of design, content, and layout. Once you approve the proof, we are not responsible for any errors or discrepancies.
**4. Turnaround Time and Delivery**
4.1 Turnaround Time: The estimated production and delivery times provided by Zora Graphics are approximate and are not guaranteed. Delays may occur due to unforeseen circumstances, and we are not liable for any losses resulting from such delays.
4.2 Delivery: We will use reasonable efforts to deliver your order within the specified timeframe. However, we are not responsible for delays caused by third-party courier services or other factors beyond our control.
**5. Returns and Refunds**
5.1 Refunds: Refunds will be issued solely at our discretion. If you believe you are entitled to a refund, please contact us within 7 days of receiving your order to discuss your concerns.
5.2 Quality Control: We take pride in delivering high-quality products. If you believe that the product you received is defective or does not meet your expectations, please provide photographic evidence within 7 days of receipt for our assessment.
**6. Intellectual Property**
6.1 Ownership: Zora Graphics retains ownership of all intellectual property rights associated with the design and production of the products. You may not reproduce, distribute, or use our designs without our express written permission.
**7. Limitation of Liability**
7.1 Zora Graphics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our products or services.
**8. Governing Law**
8.1 These Terms & Conditions are governed by the laws of the state of Victoria, Australia. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria.
**9. Changes to Terms**
9.1 Zora Graphics reserves the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
By using our services, you acknowledge and agree to abide by these Terms & Conditions. If you have any questions or concerns, please contact our customer support team for assistance.
Last updated: 13 Aug, 2023
